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Problem Solving Methods

This course is conducted by quality experts and practitioners at Integral Concepts, our training partner. It provides an overview of the DMAIC problem solving methodology and some of the basic problem solving methods.

To sign up for this course, contact Integral Concepts at (248) 884-2276.

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Seminar Outline

  1. Six Sigma Overview
    • Six Sigma Philosophy
    • Defining Quality
    • Project Selection
    • DMAIC
  2. Customer Requirements
    • Identifying Customers
    • Critical-to-Quality Characteristics
    • Operational Definitions
    • Prioritization
  3. Quality Function Deployment
    • House of Quality
  4. Cause and Effect
    • Y=f(x)
    • Cause and Effect Diagram
    • Cause and Effect Matrix
  5. Basic Statistics
    • Populations and Samples
    • Notation
    • Measures of Central Tendency
    • Measures of Variation
  6. Process Mapping
  7. Failure Mode and Effects Analysis (FMEA)
  8. Graphical Analysis
    • Pareto Charts
    • Run Charts
    • Boxplots
    • Histograms
    • Scatter Plots
  9. Mistake Proofing