Support Desk: 248.447.0140
Standard support hours: Monday - Friday, 9:00 a.m. - 6:00 p.m. EST
Remote Support Sessions:
Click here for a Citrix GoToAssist session
Click here to download the WinSPC TeamViewer client
The support desk will be closed on the following days in 2016:
If you're having trouble, reference the WinSPC Knowledgebase where you'll find answers to commonly asked questions about WinSPC.
What do you expect from your software? Production-critical availability? The flexibility to quickly implement changes? Low total cost of ownership? Whatever your expectations, getting the most out of your solution makes all the difference. We can help you transition from implementation into a successful real-time SPC program and provide your team with the ongoing expertise to get the most from your solution every day.
Our Standard Service Coverage is well-suited for organizations that use a standard installation of WinSPC® or QualTrend®. Typically this level of support is ideal for a single facility that requires periodic technical support and does not require support availability beyond standard business hours. Service includes:
The Enhanced Reporting Coverage is designed for customers requiring detailed access to support information. This level of support is appropriate for companies with multiple facilities or teams that need to coordinate deployment and service activities across an enterprise. Enhanced Reporting Coverage is provided on an annual basis and augments our Standard Service Coverage. Services include:
Our 24x7 Support Coverage is designed to extend customer access to technical support beyond standard business hours. This scenario is often a requirement for enterprise-wide or international deployments. 24x7 Service Coverage is provided on an annual basis and augments our Standard Service Coverage. Services includes:
This level of support is designed for customers who incur substantial costs or system disruption when upgrading or recertifying software. The Customer-Specific Code Base Service permits customers to remain indefinitely on a chosen software version and to receive continued support of that version. Customer-Specific Code Base Service is provided on an annual basis and augments Standard Service Coverage. Services include:
This level of support is designed for customers whose production is dependent upon the continuous operation of WinSPC. Production-Dependent Service Coverage provides software release capacity on a 24x7 basis. Production-Dependent Service Coverage is provided on an annual basis and augments Standard Service Coverage. Service includes: