Problem Solving Methods

Problem Solving Methods

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Course Overview


This course provides an overview of the DMAIC problem solving methodology and some of the basic problem solving methods.

Seminar Content


Six Sigma Overview
  • Six Sigma Philosophy
  • Defining Quality
  • Project Selection
  • DMAIC

Customer Requirements
  • Identifying Customers
  • Critical-to-Quality Characteristics
  • Operational Definitions
  • Prioritization

Quality Function Deployment
  • House of Quality

Cause and Effect
  • Y=f(x)
  • Cause and Effect Diagram
  • Cause and Effect Matrix

Basic Statistics
  • Populations and Samples
  • Notation
  • Measures of Central Tendency
  • Measures of Variation

Process Mapping

Failure Mode and Effects Analysis (FMEA)

Graphical Analysis
  • Pareto Charts
  • Run Charts
  • Boxplots
  • Histograms
  • Scatter Plots

Mistake Proofing


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